Warranty & Complaints
Float Plus warrants that its products, when properly installed and used, will be free from defects in material and workmanship for the period of 2 years excluding the battery, warranty for the battery is 1 year, from the date of first purchase (the Warranty Period).
For the purpose of this Warranty, ‘date of first purchase’ means the date the product was purchased by the first retail customer; or in the case of a product was bought via the web shop, the date the product was delivered to the first retail customer.
Float Plus will, at its sole discretion, repair or replace with new or refurbished parts or product, or equivalent product, any proven defective products or components returned to Float Plus, or its approved agent during the Warranty Period in accordance with the terms, conditions and limitations as set out in the Float Plus Warranty Policy. Such repairs or replacements will be the sole remedy of the customer under this Warranty.
Obtaining warranty support
Customers should purchase units from local authorized Float Plus dealers – this will ensure that customers receive products which are useful for their requirements. In addition, customers who experience a problem can receive prompt local service and support. Contact Float Plus for further information.
It can always happen that something does not go quite as planned. We recommend that you first notify us of any complaints by emailing firstname.lastname@example.org.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.